Fedex Corporate Office Headquarters HQ (2024)

I was expecting a delivery on Friday, November 17th. I was home all day to accept delivery. I received a notification at 3:43 pm stating that a delivery attempt was made. According to the notification, there was no one home or business was closed. However, I was home all day and the door bell never rang or driver did not knock at door. I have two Ring cameras, a Ring door bell as well as a camera that shows the entire front of the house including the street. In addition, I also have a dog that would have alerted had anyone come to the door as this is a normal behavior for her. I reviewed my Ring cameras and there was no evidence that a FedEx delivery truck ever stopped or came near the house during the entire day. I can provide you with evidence for the entire day. This is the second time that this situation has occurred in the past 3 or 4 months. This is totally unacceptable and extremely poor customer service. I attempted to file a complaint on the phone but felt that issue was minimized by your staff.

Be aware that if a Fedex truck/driver damages your property you will be denied recourse on the flimsiest of reasons. After a delivery, the driver backed into a retaining wall and shifted some of the rocks. We heard the crash and looked out our front window to see the driver attempt to shove the rocks back into place. Since that was impossible he got back in the truck and drove away. I contacted Fedex and went through the process of filing a claim. I explained what happened (via e-mail) and sent the requested information, pictures and repair estimates. After a time, we received a letter saying our claim was “unsupported” and the driver says he didn’t hit the wall. It was suggested we contact our insurance company! Also, no agent from the company ever came to our property to personally examine the damage. So I repeat – be aware that Fedex does not treat your property with respect.

Disorganized delivery and package alerts! My package has been delayed for days due to the weather! In the same local area where I live! There have not been any significant issues in a week. The mail runs daily and I see UPS running the routes in my area. Even Amazon vans are driving by my house and I live on a gravel road!!! So they are giving us lame excuses for late deliveries. Not happy with this company at all. My deliveries come out of Lowell, Arkansas.

Non-delivery! Expected refrigerated medical package at 12:30 per delivery instructions. At 12:01 I was outside walking the property when I saw Fedex truck driving past my driveway. A couple of hours later I checked my tracking number and it stated that delivery was delayed due to the business being closed or no one at home. I’m not a business and we were at home. called customer service, managers and supervisors not taking calls due to a lot of packages needing tending, my guess is they were at home awaiting the football game or in the back laughing at the customers who complained and couldn’t do anything about it. I had the same problem a little over a year ago for refrigerated medication not being delivered on time called customer service and they said they would put it in cold storage. When I received the package finally I had to reorder due to heat damage and lateness of delivery.