Charter Spectrum Store (2024)

FAQs

Are customers happy with Spectrum? ›

“Service is great, and the price is much better than my old provider. I highly recommend Spectrum Mobile. I had Verizon for more than 20 years. I switched to Spectrum and my service is as good, if not better, for $27 less a month.”

Contact Spectrum Customer Service: Reach out to Spectrum's customer service to discuss your current plan and explore available retention offers. Be Polite and Persistent: Maintain a polite and persistent approach when communicating with Spectrum representatives to negotiate better deals.

If you're unable to view the full-sized Guide by pressing the Guide button on your remote: Press Menu on your remote, highlight Guide using the arrow buttons and then press OK/Select. If the issue continues, reboot your receiver by unplugging the power cord and allow at least 60 seconds before plugging it back in.

If you're planning on disconnecting or downgrading any Spectrum services, you're responsible for returning any leased equipment to Spectrum.

All of this comes after a cascade of customer concerns over Spectrum's business practices, including recent cost increases and altered channel programming for Rochester-area residents, both announced in January, and September's dispute with Disney.

The company also dropped from almost 30 million residential customers in the first quarter of 2023 to under 29.8 million residential customers in the first quarter of 2024.

Check out Spectrum deals for existing customers

Even if you're a current Spectrum Internet customer, you can still take advantage of several offers from the cable provider.

If partial payment is made of any bill and without waiving its right to collect the full balance owed, Spectrum will apply that payment to any outstanding charges in the amounts and proportions that it determines.

Taxes or fees in your area may have changed. Video On Demand and Pay-Per-View purchases, as well as long-distance calls made without a Spectrum Business Voice International Calling Plan, can change your amount due each month.

The full-screen grid guide is displayed when you press the Guide button on the remote. You can also select Guide from the Spectrum Guide menu. The Mini Guide lets you continue to watch a program while browsing listings in a window. Press the OK button on the remote twice to display the Mini Guide.

How do I fix the spectrum glitch? ›

You refresh your receiver or try using our TV Troubleshooting tool. You unplug your receiver, wait at least 60 seconds, and plug it back in. You return your TV to its original location if you recently moved it from another cable outlet in your home. Then repeat steps 1-3.

In a significant carriage dispute, Disney's TV channels, including ABC, ESPN, FX and Freeform, have gone dark on Charter Spectrum, the country's second-largest cable TV provider, with 14.7 million subscribers.

For Spectrum Mobile questions, call (833) 224-6603.

If you fail to return all rented or leased equipment to Spectrum after you cancel or downgrade your services, an unreturned equipment fee may be charged to your account. This fee will be included in your total account balance.

Like most other “unlimited” data plans, Spectrum Mobile's Unlimited plan does actually have a limit. It throttles your data speeds after you use 30GB in a billing cycle. So, while you can technically use data after that, your speeds are super slow.

Spectrum Internet is the way to go if you need a reliable home Wi-Fi connection and can't get fiber internet in your area. You would get faster speeds from most fiber providers, but Spectrum is much more widely available and still gets you excellent speeds at a reasonable price.

AT&T is the best bet out of these two providers, but only if you can get a fiber-optic plan. The provider's fiber packages get you fast, symmetrical speeds at an affordable price, with no data caps or contracts.

Spectrum's hybrid fiber-coaxial network offers a stable, high-speed connection that delivers the most reliable Internet speeds. There are no data caps or contracts with Spectrum. Nationwide 5G access is included at no extra cost with Spectrum Mobile.